Privacy Policy

1. Who We Are

MBN Digital provides paid advertising, lead generation, content, and creative services to businesses across Canada and the United States. Our website is mbndigital.ca and our primary contact is hello@mbndigital.ca.

2. Information We Collect

We only collect information that is necessary to provide our services or respond to your enquiries. This includes:

• Contact information you submit through our website forms, such as your name, email address, phone number, and business name
• Information provided when booking a call through Calendly, including your name, email, and any notes you include
• Basic usage data collected automatically when you visit our site, such as pages visited, time on site, and referring source
• Cookie and tracking data collected through Meta Pixel and Google Analytics

We do not collect sensitive personal information such as health data, financial account details, or government identification numbers.

3. How We Use Your Information

Information you provide is used to:

• Respond to your enquiries and schedule strategy calls
• Provide and manage the services we deliver to clients
• Send relevant follow-up communications related to your enquiry
• Improve our website and understand how visitors engage with our content
• Run retargeting campaigns where you have consented to cookies

We do not sell your personal information to third parties. We do not use your information for purposes unrelated to our services without your consent.

4. Cookies and Tracking

Our website uses cookies and similar technologies to understand how visitors use the site and to improve our advertising. Specifically:

• Meta Pixel — tracks actions taken on our website to help us measure the effectiveness of our Meta advertising campaigns and build retargeting audiences
• Google Analytics — collects anonymised data about site traffic and visitor behaviour
• Calendly — may set cookies when you use our booking page

You can control cookies through your browser settings. Disabling cookies may affect certain features of this website.

5. Third-Party Services

We use a small number of trusted third-party tools to operate our business. These include:

• Calendly for scheduling
• HubSpot for client relationship management
• Meta (Facebook) for advertising and pixel tracking
• Google for analytics and advertising
• Squarespace for website hosting

Each of these services operates under their own privacy policies. We encourage you to review them if you have concerns about how your data is handled by those platforms.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact enquiries are typically retained for up to 2 years. Client records are retained for the duration of the relationship and a reasonable period thereafter for legal and accounting purposes.

You may request deletion of your information at any time by contacting us directly.

7. Your Rights

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection or use of your information
• Request that your information be deleted, subject to certain legal exceptions

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

8. Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal information.

9. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch.